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Privacy Statement

Last Updated: February 27, 2008

Telifon Communications is committed to respecting the personal privacy of individuals who visit our Web site.

This page summarizes our privacy policy and practices of our web site.

  • Telifon Communications Inc does not automatically gather any personal information from you, such as your name, phone number, e-mail or street address during your visit to its Web sites. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail, or registering in a secure portion of the site.
  • All personal information you do provide is protected under the federal Privacy Act of Canada and other related jurisdictions. This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information upon request.
  • Visitor information is not disclosed to anyone except Telifon Communications Inc personnel who need the information to process your request such as signing up for services. The information you give us will be shared ONLY for the purposes of processing your order with such financial institutions as are appropriate to your request. We do not use the information to create individual profiles, nor do we disclose the information to anyone outside those who need to facilitate your request and ONLY in all cases with organizations who comply with similar Privacy Act guidelines.

Questions or comments regarding this policy, or the administration of the Privacy Act in Telifon Communications Inc may be directed to the Access to Information and Privacy Coordinator by e-mail to privacy@telifon.com or by calling (888) 835-4366.

Terms & Conditions

Last Updated: February 27, 2008

  • 1. SERVICE DESCRIPTION

    Telifon Communications provides various services to its customers for a fee. These services include, but are not limited to long distance and various telecom services. To receive such services a customer account must be established with Telifon Communications and any initial or setup fees must also be paid. Telifon Communications reserves the right to refuse service to anyone at any time for any reason.

  • 2. SERVICE USAGE

    A. Legal Parameters: This service may be used only for lawful purposes and the usage of the service in connection with or adjunct to any matter or thing which violates any foreign, municipal, provincial, state, county or federal statute or regulation is prohibited. Customer agrees to indemnify and hold harmless Telifon Communications from and against any and all claims, actions, causes of actions, administrative or government action, losses or damages (including legal fees and expenses) arising from the usage of any services by the Customer.

    B. Unilateral Service Revocation: In the event that Telifon Communications, at any time, believes that the service is being used by the Customer in contravention of the terms and provisions of this contract, Telifon Communications may, at its sole discretion, immediately discontinue such service to Customer without liability.

  • 3. NO WARRANTIES

    With respect to any all products and/or services provided by Telifon Communications ("SERVICES"), the customer acknowledges and agrees that Telifon Communications makes absolutely no warranties whatsoever, express or implied, including warranty of merchantability or fitness, uptime, and operation and/or use of and SERVICES for any particular purposes. As a result, the customer agrees that Telifon Communications shall not be liable to the customer for any claims, damages or compensations which may be suffered by the customer, including, but not limited to, losses or damages of any and every nature, resulting from the loss of data, changes to data, inability to access any SERVICES, or inability to transmit or receive information, caused by, or resulting from, delays, non-deliveries, or service interruptions whether or not caused by the fault or negligence of Telifon Communications. The customer hereby agrees to indemnity and hold harmless Telifon Communications from any and all claims of whatever nature brought by any of its Customers or Customerís customers against Telifon Communications.

  • 4. USE OF INFORMATION

    The utilization of any voice transmission or data or information received by customers from the utilization of the service to be provided by Telifon Communications is at the customer's sole and absolute risk. Telifon Communications specifically disclaims and denies any responsibility for the completeness, accuracy or quality of information obtained through the services provided to the customer.

  • 5. TELEMARKETING

    The services of Telifon Communications can at no time be used for the purposes of mass or automated telemarketing without prior authorization and only in special circumstances (eg. charitable events, etc). The services shall also not be used to harrass, endager, invoke cause or concern, or extort funds or services, legal or otherwise. Failure to comply will result in immediate suspension of services and all charges accrued become due and payable within 24 hours.

  • 6. SERVICE FEES AND INVOICING

    Customer shall pay any initial fees set forth by Telifon Communications prior to the commencement of service. In addition, the Customer may at the start of service or at a later date be required to pay a security deposit for which amount to be determined solely by Telifon Communications based on any information it receives or feels appropriatate to make such determination. In the event that Customer shall fail to pay for such services or security deposit, then Telifon Communications shall be entitled to unilaterally terminate this agreement and discontinue the service of Customer or the applicable account for which payment has not been received. The indemnification and limits of liability provisions of paragraphs 2 and 3 shall survive any such termination. Upon payment of the charges due hereunder, Telifon Communications may, at its sole discretion, re-institute service, at which time all terms and conditions of this contract shall continue in full force and effect. Any service disconnection or suspension may require a re-activation fee, the amount of which is set at the sole discretion of Telifon Communications.

  • 7. CUSTOMER SUPPORT

    Support issues must be initiated through the electronic forms located in the Technical Support Center available at Telifon Communications' website or by voice call to the main number as advertised on the web site (www.telifon.com) and if not answered then a message must be left in the appropriate support voice mailbox. Telifon Communications will make a diligent effort to resolve issues related to services provided to a customer, but does not guarantee to provide a solution for every issue raised. Telifon Communications' services are provided "as-is" under the warranty stated in paragraph three (3) of this Agreement.

  • 8. CANCELLATIONS

    Any customer who cancels or terminates services shall be responsible for all charges accrued to that point. Where applicable, all one-time setup fees are non-refundable. Non payment of outstanding amounts may result in withholding of transfer of services to other providers. Any cancellation of services must be requested either by email to support@telifon.com or by phone call to the main number as advertised on the web site (www.telifon.com) and if not answered then a message must be left in the appropriate support voice mailbox. For any cancellation request, we require at least 24 hours notice prior to the actual date of cancellation. Cancellations processed as a result of violations of these Terms and Conditions or other policy violations in particular Unsolicited Commercial Email (spam) are subject to clean-up fees, termination charges or other charges at the sole discretion of Telifon Communications. In the case of policy violations, Telifon Communications reserves the right to terminate or suspend any accounts or services without prior notice. Telifon Communications reserves the sole right to determine what is and what is not a policy violation.

  • 9. PAYMENTS

    New Customers: To set up a new service with Telifon Communications, customers may be required to make an initial deposit, along with any applicable set up fees. New accounts will not be set up until payment has been received and processed by our Accounting Department. Telifon Communications accepts Visa, Mastercard and Paypal as a means of payment by credit card. Other forms of payment such as purchase orders, wire transfers or checks may also be accepted at the discretion of Telifon Communications.

    Contract Renewals: Contracts for services provided by Telifon Communications, including all voice and data plans, optional services and dedicated services if under a form of contractual obligation are automatically renewed at the renewal date unless we have been otherwise notified.

    Existing Customers: Customers in good standing may order new services at any time without an initial payment. Normally we will bill for new services once they have been setup and are available for use. If requested, we can adjust the billing periods for new services to match the billing period of any existing services you may have.

    Statements: We provide full statements to our customers. Our statements customer names, billing periods, amounts charged, amounts paid, useful descriptions and other important information. Accounts carrying a balance forward will be issued a statement every thirty days electronically until full payment is made. Statements issued to customers paying by credit card will show type of card used to make the payment. We do not print credit card numbers on our statements.

  • 10. SCOPE OF AUTHORITY

    Customer has no authority, apparent or otherwise, to contract for, or on behalf of Telifon Communications, or in any other way legally bind Telifon Communications in any fashion, nor shall Customer be authorized to make any representations about Telifon Communications or its services other than to reiterate to its Customers Telifon Communications' responsibilities as outlined in this agreement.

  • 11. CHANGES IN TERMS OF AGREEMENT

    Telifon Communications reserves the right to make changes to the above terms and conditions of this agreement. The Customer agrees to monitor Telifon Communications' website for notice of changes in this agreement on regular basis. Changes in monthly service fees shall become effective only at the end of the customers current billing period for which the customer has prepaid. Utilization of the service by the Customer and/or its customers following the effective date of such change shall constitute acceptance by Customer of such change(s) in terms. Rates for long distance services are subject to change at any time but will be posted on the Telifon Communications website in advance of any change.

  • 12. DISPUTES

    Venue: Should any dispute arise under the terms of this contract, the parties agree that venue for resolution of said dispute shall be Vernon, BC, Canada.

    Attorney's Fees and Expenses: Should any legal action be instituted to enforce the terms and conditions of this agreement, if Telifon Communications shall be the prevailing party, Telifon Communications shall be entitled to recover reasonable attorney's fees and expenses incurred at both the trial and appellate levels.

    Account Holder Disputes: Telifon Communications will only accept and process changes to a Customer Account, including the issue and/or re-issue of passwords, from the party that originally setup the Customer Account and can demonstrate to Telifon Communicationsí satisfaction that they are the rightful Account Holder. Telifon Communications will not divulge or change passwords to any account without proof of identification, which is satisfactory to Telifon Communications, which may include written authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes a Customer Account, the Account Holder understands that Telifon Communications will remain neutral and may put the Account on hold until the situation has been resolved by the parties involved. Under no circumstances will Telifon Communications be liable for any losses incurred by the Account Holder during this time of determination of ownership, or otherwise. The Account Holder agrees to indemnify and hold harmless Telifon Communications from any and all claims arising from such ownership disputes. The terms of this Section will survive any termination of this Agreement.

  • 13. ENTIRE AGREEMENT AND SEVERABILITY

    This instrument constitutes the entire agreement between Telifon Communications and the Customer, and represents the complete and entire understanding of the parties with respect to the subject matter of this agreement. This instrument supersedes any other agreement or understanding between Telifon Communications and the Customer, whether written, electronic or oral. In the event that any term or provision of this instrument is held by a court of competent jurisdiction to be unenforceable, then the remaining provisions of this instrument and the agreement, which it evidences, shall remain in full force and effect.